Terms of Service
Last updated: 2026-05-06. Operated by Synthetic Smarts LLC d/b/a Synsmarts.
These terms govern your use of synsmarts.ai, the Synsmarts platform when launched, and the SMS messaging program described below. By using any of these, you accept these terms.
who we are
Synthetic Smarts LLC, doing business as Synsmarts. A Wyoming limited liability company. Contact: humans@synsmarts.ai.
the website
The website at synsmarts.ai is informational. No account, no payment, no personal data is collected from casual visitors beyond standard server logs. See /privacy for details.
the platform (when launched)
Synsmarts is a managed application hosting platform built around AI coding agents. When the platform launches, separate service-specific terms (a Master Services Agreement, Data Processing Agreement, and Acceptable Use Policy) will apply to platform tenants. Those terms are not yet in effect because the platform is not yet open to customers.
SMS messaging program
Synsmarts operates an internal SMS notification program for our own staff using a registered US A2P 10DLC campaign. The information below describes that program, as required by US carriers and Twilio.
Program description
One-way and two-way operational alerts (incident notifications, on-call escalations, acknowledgement prompts) sent to Synsmarts internal staff who are on the on-call roster. This program is not used for marketing, sales, or any communication with external customers, prospects, or members of the public.
How recipients opt in
Recipients are Synsmarts staff who provide their mobile phone number during employee onboarding for the explicit purpose of receiving operational alerts, and whose number is added to GoAlert (our on-call platform) by a Synsmarts administrator. Opt-in is a condition of being on the on-call roster; staff who do not opt in are not added to the roster.
Message frequency
Variable, driven by operational events. Typical volume is fewer than 10 messages per recipient per month. Volume can spike during platform incidents.
Sample messages
[Synsmarts] P1: ClickHouse cluster degraded. ACK at https://goalert.example/...
[Synsmarts] Reminder: incident #1234 escalating in 5 min. Reply 1 to ack.
Opt-out
Reply STOP to any message to unsubscribe immediately. After unsubscribing, you will receive a one-time confirmation message and no further messages from this number. Reply START or UNSTOP to resume messages.
Help
Reply HELP to any message for assistance, or contact humans@synsmarts.ai.
Carrier and rate disclaimer
Message and data rates may apply. Message frequency varies. Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, Cricket, MetroPCS, and others.
Privacy
Phone numbers used in this program are handled per /privacy. They are not sold, rented, or shared with third parties for marketing.
acceptable use
- Don't use the website or the platform for anything illegal.
- Don't attempt to disrupt, exploit, or reverse-engineer it.
- Don't send abusive content, spam, or malware.
- Don't impersonate Synsmarts or another person.
changes to these terms
We may update these terms. The "last updated" date at the top reflects the most recent change. Material changes will be announced on this page.
warranty and liability
The website and any SMS notifications are provided "as is" with no warranty. To the extent permitted by law, Synsmarts is not liable for indirect, incidental, or consequential damages arising from use of the website or the messaging program.
governing law
These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles.